Case Study: Bell improves conversion by 9% with StoreForce

Bell Improved Conversion by 9% In Just 3 Months After Implementation

Bell, one of Canada’s leading telecommunications retailers, needed a better way to manage labor planning and scheduling across 500 stores and 3,500 employees. The company wanted to improve trust in its scheduling tools, align labor with traffic patterns, and reduce overtime and inefficiencies without hurting customer service. Bell turned to StoreForce to help address these challenges.

With StoreForce, Bell implemented automated scheduling and real-time KPI visibility through a unified labor optimization platform. The results were strong: in-store conversion improved by up to 9% within three months, labor inefficiencies dropped by 2.5%, and overtime management improved across the organization. StoreForce also helped increase adoption and operational alignment, supporting better efficiency at scale.

Bell

Ivano Pirro

VP of Corporate Stores