Case Study: Smithville Self Storage achieves streamlined operations and increased online reservations with storEDGE

Smithville Self Storage - Customer Case Study

Smithville Self Storage is a family‑owned facility north of Kansas City that has grown from a handful of buildings to a 538‑unit operation. As the business expanded, owners needed better online tools to serve non‑walk‑in customers, accept payments, and move toward a paperless, mobile office—so they turned to storEDGE, using the storEDGE website and storEDGE management software to modernize their customer experience and operations.

storEDGE delivered an upgraded, responsive website with an online storage configuration/arranger plus integrated management software. The result: Smithville moved into top search rankings for local self storage, received immediate customer praise within weeks, and now takes routine online payments while managers use the storEDGE dashboard to monitor payments, past‑due reports and scheduled move‑outs. Smithville also plans to adopt storEDGE’s texting and mobile gate integrations to further streamline operations.

Smithville Self Storage

Doug Esser

Owner