Case Study: Secure Pack Storage achieves streamlined self-storage operations and reliable support with storEDGE facility management software

Secure Pack Storage - Customer Case Study

Secure Pack Storage, founded by Shirley and Mark Vaughan in Lenoir City, Tennessee, set out to build a self‑storage business from the ground up but needed reliable management and marketing tools plus hands‑on support as newcomers to the industry. After exhaustive vendor research they chose storEDGE, adopting storEDGE facility management software and marketing websites to handle reservations, payments, and day‑to‑day operations.

storEDGE’s platform and responsive live support allowed Secure Pack Storage to open and run a 70,000 sq ft facility with 300 interior units and 48 large covered parking spaces, with RV storage already one of their top sellers. With storEDGE enabling streamlined tenant management, online bill pay, and marketing exposure, the Vaughans report smoother operations, strong local interest (including realtor use of their conference room), and confidence to manage the business through retirement.

Secure Pack Storage

Shirley Vaughan

Secure Pack Storage