Case Study: Parkville Self Storage achieves streamlined operations and enhanced tenant service with storEDGE

Parkville Self Storage - Customer Case Study

Parkville Self Storage is a family-run facility (opened 1998) with nearly 400 units, owned by Sandy Knoernschild and managed day-to-day by Angie Crossley. To balance high-touch customer service with the administrative load of rent collection, tenant communication, maintenance rounds and after‑hours access, they use storEDGE’s cloud-based facility management software to run operations and keep tenant records organized.

storEDGE’s platform gives Parkville a dashboard and task list, daily/weekly/monthly reports, past‑due collections tools, payment entry, tenant notes/preferences, automated rent letters and mobile access (including the ability to look up gate codes remotely). As a result, Parkville runs more efficiently—streamlining rent collection and outreach, reducing after‑hours trips, and managing nearly 400 units while preserving the personal service that defines their business.

Parkville Self-storage

Angie Crossley

Facility Manager