Case Study: Columbia Storage Group achieves centralized multi-site management and enhanced customer self-service with storEDGE

Columbia Storage Group - Customer Case Study

Columbia Storage Group, a fast-growing self-storage operator founded in 2012, was managing facilities across multiple software platforms and needed a single, web-enabled solution that worked on Apple devices and Google Chrome for both corporate and remote teams. To solve inconsistent operations and improve customer-facing services, Columbia Storage Group turned to storEDGE for unified self-storage software, websites, and later e-signature capability on iPads and tablets.

storEDGE consolidated all sites onto one platform, enabling corporate oversight and remote access while giving customers online tools to pay bills, reserve/rent units, and update records. The rollout of storEDGE’s software and e-sign reduced paper and ink costs, cut office clutter, improved contact-data accuracy (helping collections before auctions), and supported Columbia Storage Group’s continued expansion to 12 locations with the majority at or near full occupancy.

Columbia Storage Group

Randall Mosca

Director of Finance and Administration