Case Study: Woodmen of the World achieves faster, more efficient underwriting with StoneRiver

Woodmen of the World - Customer Case Study

Woodmen of the World, a fraternal benefits organization serving more than 730,000 members, was struggling with slow, manual insurance underwriting that forced staff to review every application and delayed service during workload peaks. To improve efficiency and member support, the organization turned to StoneRiver and its LifeSuite automated underwriting software.

StoneRiver implemented a rules-based, web-based underwriting solution that automated straight-through processing, case evaluation, and third-party evidence requests, while also providing a real-time case management dashboard. Within three weeks, about 75% of cancer indemnity applications were going straight through without underwriter review, and Woodmen expected 35% to 50% of simplified life products to follow suit, boosting productivity and helping the organization target ROI within five years.

Woodmen of the World

Lee Janecek

V.P. and Chief Underwriter