Case Study: State Employees Credit Union achieves 15-minute life insurance decisions with StoneRiver

State Employees Credit Union (SECU) - Customer Case Study

State Employees Credit Union (SECU) launched SECU Life Insurance Company to give members faster, more convenient life insurance access, but initially relied on manual underwriting and a lengthy quote-to-policy process. SECU needed a way to let agents quote, complete applications, and issue policies in one visit, with point-of-sale decisions and a very short implementation timeline. StoneRiver provided the sales illustration, e-application, and automated underwriting tools needed to support that goal.

StoneRiver implemented an integrated solution using Life Portraits®, LifeApply®, and LifeSuite® to enable real-time underwriting and straight-through processing. The result was production in 10 months, and SECU agents can now deliver decisions in less than 15 minutes, often allowing customers to leave with coverage in hand. The move from days or weeks to minutes improved agent and customer experience and supported faster, more accurate underwriting for life insurance and annuities.

State Employees Credit Union

Stacey Waddell

Chief Operating Officer