Case Study: Georgia Farm Bureau Mutual Insurance achieves higher member satisfaction and agent productivity with StoneRiver

Georgia Farm Bureau Mutual Insurance - Customer Case Study

Georgia Farm Bureau Mutual Insurance needed to modernize aging insurance systems to maintain member satisfaction while improving agent productivity and efficiency. The company selected StoneRiver after a rigorous vendor review and chose StoneRiver’s Stream® suite, including Policy, Billing, and Claims, to support a broader enterprise systems modernization.

StoneRiver implemented a flexible, integrated architecture with an agent portal, imaging, forms, and reporting upgrades that enabled “once-and-done” policy issuance at the point of sale. The results included faster policy processing, next-day mailing and online imaging availability, reduced data re-entry, and improved Home Office efficiency; notably, declaration pages that previously took 15–20 days were ready by the next morning.

Georgia Farm Bureau Mutual Insurance