Case Study: Amica Life Insurance Company achieves straight-through processing with StoneRiver LifeSuite

Amica Life Insurance Company - Customer Case Study

Amica Life Insurance Company, a long-time StoneRiver customer, wanted to replace its legacy underwriting system with web-based technology and a rules engine to improve operational efficiency, support straight-through processing, and free underwriters to focus on more complex cases. StoneRiver’s LifeSuite® was selected as the new underwriting solution, alongside existing StoneRiver products such as ID3® and Life Portraits®.

StoneRiver implemented LifeSuite in an eight-month project that went live on time and within budget. The new system enabled automated underwriting for simpler risks and created a seamless end-to-end process from point of sale to administration. Amica Life reported 150% more applications in 2012 than in 2011, while needing fewer additional underwriting staff than expected, and the solution was well received by users.

Amica Life Insurance Company

Richard G. Edwards

Assistant Vice President