Case Study: a regional packaging company reduces churn and drives growth with Stonehill

Regional Packaging Company reduces churn and grows recurring revenue with Stonehill

A regional packaging company was experiencing slower-than-expected revenue growth, with customer churn being a significant factor. Their leadership lacked data-backed insights into the drivers of customer loyalty and how their services impacted client operations. To address this, they partnered with Stonehill, which employed a Voice of the Customer (VoC) program utilizing NPS and CSAT surveys.

Stonehill implemented a targeted action plan based on customer feedback. The solution focused on making operational improvements to the quoting and inventory processes and enhancing communication regarding product availability and market trends. As a result of Stonehill's work, the company decreased customer churn, grew recurring revenue, and strengthened customer trust by becoming a more proactive and efficient partner.