Case Study: XPIENT Solutions improves customer service and reporting with Stonefield Query

Stonefield Query for HEAT the Solution for Customer Service

XPIENT Solutions, a Charlotte, NC-based restaurant technology provider, needed a better reporting solution after upgrading HEAT and finding that many existing Crystal Reports no longer worked or were too difficult to modify. The company was looking for an easy-to-use replacement for Crystal Reports that could support its growing help desk and customer service reporting needs.

CreekPointe recommended Stonefield Query for HEAT, and XPIENT Solutions tested it with a free trial, webinars, and training before adopting it. With Stonefield Query, XPIENT Solutions created over 60 report templates, sends out more than 40 reports daily, and uses it for all reporting, trend analysis, and help desk ticketing. The result was faster, free daily reporting for clients, the ability to generate reports live while on calls, and improved customer satisfaction and loyalty.

XPIENT Solutions

John Shannon

Vice President of Customer Care