Case Study: PSCU achieves full finance workflow automation and faster incident response with Stonebranch's Universal Automation Center

PSCU Implements Stonebranch’s Universal Automation Center

PSCU, America’s leading credit union service organization, faced widespread undocumented manual processes and frequent workflow failures that relied on end users to report problems. After outgrowing a legacy scheduler, PSCU evaluated vendors and selected Stonebranch and its Universal Automation Center to address these gaps during a formal proof of concept.

Stonebranch implemented the Universal Automation Center, migrated every job, and fully automated PSCU’s finance workflows, completing the project six weeks ahead of schedule and on budget. The Stonebranch solution delivered a native web interface, seamless legacy conversion, automated alerts at any workflow step, and strong onsite support—resulting in faster promotions to production and a marked reduction in mean time to acknowledgement (MTTA) and mean time to repair (MTTR).

PSCU

Earl Diem

IT Operations Manager