Case Study: JW Player achieves faster time-to-insight and slashes ETL engineering effort with Stitch

JW Player - Customer Case Study

JW Player is a SaaS video platform serving a billion monthly viewers and a 101–500 employee analytics team that integrates data from multiple sources into Snowflake and Amazon S3 for BI. The team needed to add Salesforce data to their analytics stack but lacked Salesforce expertise, making a durable, in-house ETL pipeline time-consuming and resource-intensive.

They evaluated ETL-as-a-service options and chose Stitch for its ease of use and native Salesforce connector, which took about an hour to set up and worked immediately. By replacing their old ETL (which consumed roughly three-quarters of a team member’s daily time), JW Player cut deployment and model-update cycles from days to hours and now uses Stitch as their go-to ETL tool to generate faster business insights.

JW Player

Jonathan Lu

Director of Analytics