Case Study: Leading Telehealth Company achieves 28.6% revenue recovery with Sticky.io

From Declines to Dollars A Telehealth Subscription Billing Success Story

Leading Telehealth Company partnered with Sticky.io to improve revenue recovery across its subscription-based telehealth business. With multiple brands to manage, the company needed a better way to handle complex subscription billing, reduce chargebacks, minimize involuntary churn, and recover revenue lost to failed payments.

Sticky.io implemented payment cascading and its Recovery solution to boost transaction approvals and rebill failed subscription charges. The results were strong: cascaded transactions achieved a 7% approval rate, and Sticky.io helped recover 28.6% of declined revenue over six months, contributing to millions of dollars in enhanced revenue recovery and a more stable subscription revenue stream.