Case Study: Wolseley achieves 40% faster catalog production and centralized, accurate product information with Stibo Systems' STEP PIM

Wolseley Lays a Strong Foundation for Innovation

Wolseley UK, the operating company of the world’s largest heating and plumbing distributor, manages roughly 500,000 product lines across 1,500 stores, multiple websites and six catalogs. Because many products must meet strict safety and building codes and are frequently updated, the company needed highly accurate, consistently enriched product information (technical specs, diagrams, safety sheets, images) available across all channels and to store personnel.

Wolseley implemented Stibo Systems’ STEP PIM and built internal Product Information Pages (PIP), feeding downstream services like the SAM automated stock-inquiry system and in-store kiosks. The centralized PIM delivered consistent, up-to-date data, cut catalog production time by 40%, improved employee productivity and customer service, increased customer loyalty, and enabled rapid rollout of new customer-facing technologies.

Wolseley

Rachel See

Head of E-Commerce