Case Study: Behavioral Healthcare Provider streamlines HR operations and improves candidate experience with Sterling

Behavioral Healthcare Provider Optimizes HR Operations and Candidate Experience

Behavioral Healthcare Provider, a national healthcare organization with 40,000+ employees and hundreds of facilities, needed to streamline background screening and candidate onboarding across multiple brands and remote locations. Using Sterling’s background and identity services, the team struggled with cumbersome state processes, rural drug screening access, and confusion caused by parent-company branding in applicant portals.

Sterling implemented an integrated, customized screening solution connected to the customer’s ATS and HRIS, consolidated access to Quest, LabCorp, and eScreen for rural drug testing, and tailored candidate portals by brand and location. As a result, the provider reduced candidate confusion, improved scalability, and got candidates in the door faster by centralizing work with one trusted vendor, Sterling.