Case Study: Wyth Financial improves client experience and speeds process analysis with StereoLOGIC

Wyth Financial cuts process analysis time from 12 to 4 weeks with StereoLOGIC

Wyth Financial, a Canadian digital-first bank, needed to streamline its back-office client onboarding and application processes. Delays during employee handoffs and poor client documentation were adversely impacting customer experiences. The bank's challenge was to gain a clear understanding of these employee processes to diagnose the root causes of delays. To achieve this, they implemented the StereoLOGIC Task Mining software.

Using StereoLOGIC's task mining platform, Wyth Financial was able to analyze keystroke-level employee interactions with IT systems to accurately document processes and pinpoint where they stalled. This solution identified numerous opportunities for automation and process redesign. Within two months, StereoLOGIC helped reduce the time required for process analysis and diagnostics from 12 weeks to just 4 weeks per process, significantly accelerating back-office processing and improving the overall client experience.

Wyth Financial