Case Study: Pitney Bowes achieves faster customer service and lower costs with StereoLOGIC

Pitney Bowes cuts customer service response time by 56% with StereoLOGIC

The customer, Pitney Bowes, faced a challenge to rapidly improve customer satisfaction and reduce operational costs, as their error rates exceeded acceptable levels and customer service did not meet required SLAs. The vendor StereoLOGIC provided a solution using its digital mapping and process mining service to visualize employee operations and detect inefficiencies.

StereoLOGIC implemented a solution that automatically monitored employee processes to instantly detect deviations and errors. This enabled Pitney Bowes to cut customer service response time by 56%, reduce errors in servicing customers from 20% to 0%, and achieve a 30% reduction in operational cost.

Pitney Bowes