Case Study: Ivari achieves process visibility and major time savings with StereoLOGIC

Ivari - Customer Case Study

The customer, ivari, sought to analyze and improve its New Business unit processes. To accomplish this, they partnered with vendor StereoLOGIC and utilized their Process Analytics solution to gain detailed insights into their operations.

StereoLOGIC implemented a detailed analysis, monitoring 10 agents over three days to document 404 cases. The solution delivered comprehensive process maps, time metrics, and a list of improvement opportunities. As a result of this engagement, StereoLOGIC identified significant potential time savings of 42.06% for the New Business Application Set-up process and 65.71% for the New Business Issue Process.

Ivari