Case Study: Box achieves scalable, on‑brand email production in hours with Stensul

How Box operationalized email creation at scale

Box, a leading enterprise content management company, struggled to scale its email production—relying on internal dev resources and an agency that left marketing operations as a bottleneck. Requests took 5–10 days, edits required developer or agency changes in HTML, and rendering errors and missed deadlines became common. To fix this, Box turned to stensul’s email creation platform to give teams a faster, self-service way to build emails while keeping brand and security controls in place.

Stensul enabled Box to configure brand-guarded modules, permission controls, task-based alerts, and direct integrations with Marketo, Iterable and other ESPs so emails are built, reviewed, QA’d and pushed to send without coding. The results: a 166% increase in emails created per month, 100% of emails on-brand and responsive, a 60% reduction in agency spend, and a drop in build time from 10 days to about 4 hours—allowing more teams across Box to produce communications independently.

Box

Jennifer Botts

Senior Customer Communications Manager