Case Study: Hillsboro Hops boosts renewals and retention with StellarAlgo

Hillsboro Hops - Customer Case study

Hillsboro Hops turned to StellarAlgo to use data more effectively across the organization, with the goal of improving revenue performance, increasing prospect conversion, and retaining more of their season ticket holders. They wanted a clearer view of sales performance and customer behavior to support smarter decision-making.

StellarAlgo implemented a customer data platform with automated retention scoring, KPI dashboards, segmentation tools, and machine learning features such as Lead Recommender and Fan Clustering. The solution created a single source of truth and helped the Hops identify at-risk accounts and key audience segments, resulting in a 10% increase in full season renewals and a 9% increase in rookie buyer retention.

Hillsboro Hops

K.L. Wombacher

President & General Manager