Case Study: Chubb achieves a scalable global customer portal with Steer73

Chubb builds a global customer portal across 20+ countries with Steer73

Steer73 partnered with Chubb, a major UK provider of fire safety and security solutions, to address their challenge of not having a single, global customer portal. This absence meant customers lacked a central place for admin tasks, service access, and monitoring, while also leading to fragmented regional solutions and preventing digital operational improvements.

Steer73 delivered a scalable global customer portal, comprising a responsive web application and a native mobile app with complex integrations. The solution provided Chubb with a best-in-class digital customer experience, operational savings, and a consistent technology platform. For their customers, it offered real-time, instant access to all invoicing, reporting, and monitoring information.

Chubb