Case Study: Saint Mary's Health Network achieves faster patient access and fewer no-shows with Steer Health

Saint Mary’s Health Network cuts no-shows from 22% to 5.2% with Steer Health

Saint Mary's Health Network, a regional health system, faced significant challenges with patient access as it expanded. Overwhelmed call centers led to long hold times, a high no-show rate was causing revenue leakage, and the network was struggling to meet quality benchmarks. To address this, they turned to Steer Health for a solution.

Steer Health implemented its FastTrackCare omnichannel AI front door, which included the AI agent Luna to handle calls and appointments. This solution dramatically reduced the no-show rate from 22% to 5.2%, booked thousands of digital appointments, and attracted over 2,000 new patients to a single site. The measurable impact for Saint Mary's included recovered revenue, 94% patient satisfaction, and significant time savings for staff, providing a clear path to sustainable growth.

Saint Mary’s Health Network