Case Study: Orange Country Neurological Associates strengthens patient acquisition and reputation with Steer Health

Orange Country Neurological Associates - Customer Case Study

Orange Country Neurological Associates (OCNA), a neurological practice with a strong local reputation, was facing challenges in acquiring new patients due to increased online competition and an outdated website. They partnered with Steer Health to enhance their online reputation, improve the patient experience, and drive new patient acquisition.

Steer Health implemented its AI-powered suite of tools to modernize OCNA's web presence with easy scheduling features, enhanced physician profiles, and SEO. The solution also included automated reputation management through post-visit surveys and service recovery. As a result, OCNA now generates over 100 SMS conversations monthly, has a 100% satisfaction rate with 97 patient recommendations on Google, and has seen a significant uptick in patient satisfaction and organic star ratings.

Orange Country Neurological Associates

Farzad Massoudi

President