Case Study: Island Dermatology boosts patient engagement and saves staff time with Steer Health

How Island Dermatology ' s Growth Soars With Steer Health’s Support

Island Dermatology, a dermatology practice in Newport Beach, faced challenges with managing its growth, including a lack of unified branding from acquisitions, a high volume of inbound calls causing phone tag, staff shortages, and low patient satisfaction rates. They partnered with Steer Health to find a solution.

By implementing Steer Health's solutions, including a unified website with a co-branding strategy and an omni-channel self-service platform, the practice saw dramatic results. Steer Health's technology reduced inbound calls by over 56%, saved 712 staff hours per month, and boosted the practice's online reputation from a 3.1 to a 4.6 Google rating. This was achieved alongside a 48% increase in online traffic and 196% more patient reviews.

Island Dermatology

Navid Nami

Island Dermatology