Case Study: Coastline Orthopaedic Associates boosts online reputation and patient engagement with Steer Health

Coastline Orthopaedic Associates’ digital transformation journey

Coastline Orthopaedic Associates, a California-based orthopedic practice with 30 years of experience, faced challenges in attracting new patients due to its outdated online presence and increasing competition. They partnered with Steer Health to improve their reputation management, enhance the patient experience, and reduce administrative burdens.

Steer Health implemented its AI-driven growth and automation platform to modernize the practice's website, adding online appointment scheduling, a chatbot, and enhanced physician directories. The solution significantly improved their online reputation, increasing their Google rating from 3.7 to 4.7 with 664 recommendations and a 127% improvement in online ranking. Automation also reduced administrative overhead, with the website managing over 75 appointments monthly and the chatbot handling frequent patient requests.

Coastline Orthopaedic Associates