Case Study: Coastline Orthopaedic Associates cuts no-shows by 76% with Steer Health

Coastline Orthopaedic Associates cuts no-shows by 76% with Steer Health

Coastline Orthopaedic Associates, an orthopedic practice in Southern California, faced a significant challenge with a 22% patient no-show rate that threatened profitability and created administrative burdens. Their outdated systems and fragmented tools also led to long wait times and declining patient satisfaction. To address this, they partnered with Steer Health and implemented its FastTrackCare platform, which features an AI voice agent named Luna.

By deploying Steer Health's omnichannel solution, the practice automated appointment reminders, confirmation management, and a live waitlist to backfill cancellations instantly. This resulted in a dramatic 76% reduction in their no-show rate, from 22% down to 5.2%. Additional results included a 30% increase in online bookings, a 72% drop in inbound call volume, and patient satisfaction reaching 97%. The solution recovered significant revenue and allowed clinicians to focus more on patient care.

Coastline Orthopaedic Associates