Case Study: Coastline Orthopaedic Associates improves patient access with Steer Health

Coastline Orthopaedic Associates cuts inbound calls 72% with Steer Health

Coastline Orthopaedic Associates, a 13-provider orthopedic practice, faced challenges with complex scheduling, high no-show rates, and long patient wait times. These inefficiencies created friction in the patient journey and made it difficult to optimize operations. To address this, they partnered with Steer Health to implement an AI-powered digital patient engagement and access strategy.

The solution from Steer Health included online scheduling and automated multi-channel communication for reminders and follow-up care. This implementation led to measurable results, including a reduction in the no-show rate to 4.2%, a 72% decrease in inbound calls, and a 97% patient satisfaction score. Steer Health's platform successfully shifted demand to digital booking and freed up providers to focus more on patient care.

Coastline Orthopaedic Associates