Case Study: EliseAI verifies insurance in real time with Stedi

EliseAI handles 100,000+ monthly eligibility checks with Stedi

EliseAI, a multi-channel AI platform that automates patient engagement for medical practices, faced a challenge when its customers wanted their voice agents to verify patient insurance coverage in real time during phone calls. Traditional methods like payer portals or phone calls were too slow or difficult to automate, so they needed a programmatic solution. They turned to Stedi and its Real-Time Eligibility Check API to solve this.

By implementing Stedi's API, EliseAI's voice agents could perform insurance eligibility checks in just 1-3 seconds while the patient was on the line. This solution allowed them to run over 100,000 checks per month, with 99% of checks returning a response before the call ended. Stedi's support and expertise were also crucial for handling complex payer data. As a result, insurance verification is no longer a worry for their customers, and patients leave calls with appointments they know are covered.

EliseAI