Case Study: Central Marine Service values personal banking service with Stearns Bank

Central Marine Service keeps banking with Stearns Bank after 2009 acquisition for personal service

Central Marine Service, a marine business in Sarasota, Florida, was dissatisfied with the impersonal service and high staff turnover they experienced at larger banks. Owners Kim and Steve Kildahl sought a banking relationship that offered personal attention and stability, which they found with Stearns Bank after it acquired their previous financial institution.

Stearns Bank provided a solution through its consistent, personalized customer service and small business banking products, including a small business loan. The result was a highly valued banking relationship where the customer feels known and respected, eliminating the frustrations of cumbersome transactions and fees common at larger institutions. The measurable impact is a long-term, loyal customer who explicitly praises Stearns Bank for its great service and the significant value it provides.

Central Marine Service