Case Study: SociaalPlus improves customer contact and accessible working with Steam-connect

Steam-connect and SocialPlus by far the best in customer contact

SociaalPlus is a company that employs individuals with physical or psychological disabilities for customer contact work, requiring specialized technology to accommodate varied ways of working. Their outdated, inflexible phone and computer system was not suitable for their employees' needs, such as integrating speech software and braille displays. To solve this challenge, SociaalPlus partnered with the vendor Steam-Connect for a new, adaptable customer contact solution.

The solution from Steam-Connect was a flexible system that was easily integrated with assistive software like speech and braille displays. Steam-Connect provided exceptional support, working closely with SociaalPlus to customize the platform. This partnership enabled SociaalPlus to grow fivefold in three years, manage services for 80 clients, and even help a municipality with remote work during the COVID-19 crisis using Steam-Connect's technology.

SociaalPlus

Ronald van Esch

Director