Case Study: Hafod Housing achieves reliable lone-worker safety and precise location tracking with StaySafe

Hafod Housing - Customer Case Study

Hafod Housing, a not‑for‑profit managing over 4,000 homes in South East Wales, relies on lone workers (maintenance surveyors, caretakers and housing officers) who regularly visit clients alone and face risks from aggression and environmental hazards. After finding that dedicated safety devices lacked accurate location tracking and were often forgotten or uncharged, Hafod chose StaySafe and its Lone Working App and Hub to better protect staff.

StaySafe deployed its smartphone Lone Working App (timed sessions, check‑ins, precise location, SMS fall‑back and a duress PIN) alongside the StaySafe Hub with 24/7 monitoring via Securitas. The solution removed the need for extra devices, maintained sessions in low‑signal areas, eliminated manual monitoring, sped up escalation to responders and increased staff confidence—giving Hafod greater assurance that its lone workers can be located and supported quickly.

Hafod Housing

Nerys Eldridge

Project Officer