Case Study: The Ramble Hotel cuts PMS training from weeks to hours with Stayntouch

The Ramble Hotel cuts PMS training from weeks to hours with StayNTouch

The Ramble Hotel, a 50-room boutique property in Denver, faced a significant challenge with its previous property management system (PMS), which required a multi-week training period that diverted its small team's attention away from guest service. To solve this operational inefficiency, the hotel turned to the vendor StayNTouch for its modern cloud PMS solution.

By implementing StayNTouch, The Ramble Hotel drastically reduced its PMS learning curve from weeks to just a few hours. The solution provided intuitive reporting, streamlined night audits, and efficient loyalty tracking, which empowered staff to work faster and spend more time engaging with guests. The vendor's system was described as a major time-saver that allowed the team to run a tighter operation and significantly enhance the overall guest experience.

The Ramble Hotel