Case Study: The Lafayette Hotel & Club streamlines mobile check-in and staff onboarding with Stayntouch PMS

The Lafayette Hotel & Club speeds guest check-in with StayNTouch in 1 shift

The Lafayette Hotel & Club, a historic San Diego hotel with a heavy focus on food and beverage, faced the challenge of operating without a traditional front desk. Their unique check-in process was run from a coffee bar, requiring a highly mobile property management system (PMS) that could also integrate cleanly with their point-of-sale systems. The hotel's general manager also needed a solution that would allow for faster staff onboarding than their previous legacy PMS platforms provided.

The hotel implemented Stayntouch's mobile PMS on tablets, which provided the flexibility for staff to check guests in from anywhere. The intuitive, user-friendly system dramatically reduced onboarding time, with new hires often becoming comfortable within their first shift. Stayntouch's strong integration with point-of-sale, responsive support, and constantly developing product allowed The Lafayette Hotel & Club to fully realize its unconventional, guest-centered operational model.

The Lafayette Hotel & Club