Case Study: RAINES simplifies hotel operations and scales its independent portfolio with StayNTouch

Raines simplifies operations across 60 properties with Stayntouch

The customer, RAINES, a hospitality organization with approximately 60 hotels, faced significant challenges with its previous property management system (PMS), including frequent technical bugs, connectivity issues, and a cumbersome booking experience that hindered day-to-day operations. Seeking a reliable and user-friendly solution for its growing portfolio of independent boutique hotels, RAINES turned to the vendor Stayntouch for its modern cloud PMS.

Stayntouch provided RAINES with an intuitive and visually simple PMS that integrated seamlessly with its existing technology stack. The implementation was straightforward with minimal training required, and the vendor's hands-on support during go-live was critical. As a result, Stayntouch eliminated the previous system's daily problems, providing reliable performance that allowed the team to focus on growth. This enabled RAINES to successfully launch a second independent property on the Stayntouch platform with plans for further expansion.

Raines