Case Study: Modus Hotels elevates guest experience with StayNTouch mobile PMS

How Modus Hotels Elevated Their Guest Experience

Modus Hotels, a company focused on personalized service across its 10 properties, was facing challenges with its existing property management system (PMS). The traditional system was costly and restrictive, and a vendor acquisition had led to a decline in service quality. This was a critical issue for Modus, whose brand is built on delivering unique, one-of-a-kind guest experiences. They needed an affordable, flexible, and mobile PMS solution from a vendor like StayNTouch to overcome these obstacles.

The solution was implemented by StayNTouch, which provided a cloud-based mobile PMS. This allowed Modus staff to move freely throughout the properties to build guest relationships and offered guests flexible interaction options like self check-in. The StayNTouch system provided the technological flexibility and high level of support Modus required. As a result, staff were freed up to enhance the personalized guest experience, directly supporting the company's core brand promise.

Modus Hotels

Asaf Gal

Senior Corporate Director Revenue Management, IT, Digital Marketing