Case Study: Hotel Belle Epoque enhances guest satisfaction and operational efficiency with Stayntouch PMS

Hotel Belle Epoque - Customer Case Study

Hotel Belle Epoque, an independent boutique hotel, faced challenges with an unreliable, outdated, on-premise property management system (PMS) that caused frequent service disruptions. Seeking a robust and flexible solution, the hotel partnered with vendor Stayntouch to implement its cloud-based Stayntouch PMS to improve reliability and support their small, dedicated team.

Stayntouch implemented its cloud-based PMS hosted on Amazon AWS, which provided 99.97% uptime and an intuitive interface that reduced training time. The solution enabled mobile check-ins, streamlined operations, and allowed staff to assist guests anywhere on property. The results included enhanced guest satisfaction, increased operational efficiency for the lean team, and the ability for Stayntouch to act as a strategic partner rather than just a vendor.

Hotel Belle Epoque

Dirk Raufeisen

Director