Case Study: FIDI Hotel simplifies operations and strengthens reporting with Stayntouch PMS

FIDI Hotel returns to StayNTouch after 2 months for simpler operations and stronger reporting

FIDI Hotel, an independent boutique hotel in Manhattan, initially used Stayntouch but switched to a different PMS under new management. The new system proved difficult to implement and use, creating significant challenges for the lean team. General Manager Lauren Badillo found the platform hard to navigate, leading to problems like duplicated reservations and unreliable revenue data. It quickly became clear the system was creating more work instead of simplifying operations, prompting the desire to return to Stayntouch after just one week.

By switching back to the Stayntouch PMS, FIDI Hotel regained the functionality it needed without the friction. Stayntouch provided dedicated, hands-on support during implementation, including an onsite specialist. The platform seamlessly reconnected the hotel's systems, such as its CRS and payment processing via Stayntouch Pay. The result was a much simpler experience for the front desk team, streamlined procedures, and more robust, accessible reporting that gives management better insight into hotel operations.

FIDI Hotel