Case Study: Embergrove Hospitality Group achieves faster check-ins and flexible revenue management with Stayntouch PMS

Embergrove Hospitality Group streamlines 12 properties with StayNTouch in 3+ years

Embergrove Hospitality Group, a Midwest-based operator of 12 boutique hotels and conference centers, needed to transition from its existing system to a modern, cloud-based property management system (PMS) from StayNTouch. Their challenge was to find a solution that was easy for their team to adopt and train on, while also being flexible enough to seamlessly integrate with their specialized revenue management, central reservation, and customer relationship systems.

StayNTouch provided a cloud PMS that acted as a central hub, connecting Embergrove's best-in-class systems without locking them into a single provider. The solution resulted in faster, more seamless guest check-ins, allowing front desk agents to focus more on people than on administrative tasks. It also enabled the revenue team to manage rates and restrictions without friction, helping to maximize revenue. Embergrove credits StayNTouch as a true technology partner that continues to evolve with their business needs.

Embergrove Hospitality Group