Case Study: Cedar Court Hotels achieves safe, seamless contactless guest experiences with StayNTouch

Cedar Court Hotels Coming Out “Fighting Fit” for a Safe and Seamless Post-COVID Reopening

Cedar Court Hotels, a leading UK hotel group, faced the devastating challenge of temporarily closing due to the COVID-19 pandemic and the subsequent need to implement stringent safety and social distancing measures for a safe reopening. To address guest concerns about contact and queues, they turned to vendor StayNTouch for a mobile PMS and contactless check-in/out solution.

By implementing StayNTouch's technology, Cedar Court enabled a completely contactless guest journey. This included mobile check-in prior to arrival, digital check-out, and mobile updates for housekeeping. The solution from StayNTouch allowed the hotel to reassure nervous travelers, uphold their high standards of service, and prepare for a strong post-COVID recovery with a safe and seamless operational flow.

Cedar Court Hotels

Emily Cox

Group Revenue Manager