Case Study: Begin Health decreases CX tickets and boosts portal engagement with Stay Ai

Begin Health Decreases CX Tickets While Scaling Subscriptions with Stay Ai’s No-Code Customer Portal

Begin Health, a children's health supplement company, was facing significant challenges with its previous subscription management platform. The lack of a functional customer portal led to a surge in support tickets, which inundated their customer experience team with manual work. This created a major operational hurdle for the business.

To solve this, Begin Health implemented the subscription management platform from Stay Ai. The solution featured a user-friendly, self-serve customer portal with passwordless login, which empowered their customers to manage their own subscriptions easily. As a result, Begin Health saw a drastic decrease in customer support tickets and achieved a 60% increase in customer portal interactions. They also reported substantial growth, including a 33% quarter-over-quarter increase in subscription cart revenue.

Begin Health

Madeline Lauf

Founder