Case Study: The Covenant Group achieves 125-day-to-1-day collections and 80% billing-effort automation with Stax Bill

Redistributed 80% of Billing Effort to Higher Level Business Operations

The Covenant Group, a coaching firm that sells monthly and annual subscription plans and delivers multimedia content plus one-on-one coaching, faced an outdated, manual billing process—faxing invoices and payment info—that created long collections cycles (up to six months or 125 working days) and delays of up to 10 business days in detecting failed payments. To modernize its revenue engine, The Covenant Group implemented Stax Bill’s recurring billing and subscription management platform.

Using Stax Bill’s agile billing platform and self-service portal (with automated dunning, expiry notifications, and automatic card retries), The Covenant Group automated collections, improved reporting, and reduced manual workload. The results from Stax Bill include shrinking collections from 125 working days to 1, eliminating 100% of delay to dunning initiation, redistributing 80% of billing effort to higher-level work, and enabling collections to be completed within a day in some cases.

The Covenant Group

Keita Demming

Head of Development and Innovation