Case Study: DARREN HARDY achieves nearly 100% revenue recovery and scalable automated billing with Stax Bill

Failed Payment Revenue Recovery Increased from 60% to Nearly 100%

DARREN HARDY, a provider of online courses, mentoring and motivational products serving over 700,000 members, faced manual billing, a basic shopping cart and limited catalog flexibility that constrained scalability and degraded the membership experience. To overcome revenue leakage and operational bottlenecks, DARREN HARDY partnered with Stax Bill and implemented its subscription management and recurring billing platform.

Stax Bill replaced spreadsheets and manual invoicing with automated emailing, invoicing and dunning, improved catalog flexibility and added integrations (including Zendesk) for abandoned-cart recovery and a branded member interface. As a result, DARREN HARDY’s failed-payment recovery rose from 60% to nearly 100%, the team gained real-time analytics and customizable dashboards, streamlined processes to reduce churn, and unlocked the capacity to launch new programs, upsells and cross-sells at scale.

DARREN HARDY

Heather Alvis

Director of Operations