Case Study: Lime decreases refunds and scales experimentation with Statsig

How Lime is shaping the future of sustainable and shared mobility

Lime, the micromobility operator, needed a faster, more scalable way to run experiments as its rider, growth, and operations teams tried to improve retention, reduce refunds, and ship new features without bottlenecks. Before adopting Statsig, experimentation depended heavily on Data Science, limiting self-service, slowing decisions, and making it harder to trust and share results across the organization.

With Statsig’s experimentation and feature flag platform, Lime gave teams a self-serve way to test and measure everything from onboarding tutorials to scooter-start GIFs, pricing changes, and firmware updates. The result was a 20% decrease in refunds, a 5% decrease in canceled trips, and a much faster rollout process, with Lime now measuring the impact of nearly every change in near real time.

Lime

Omar Guenena

Engineering Manager