Case Study: Schlumberger Owings Mills achieves improved processes and efficiencies with STATISTICA Enterprise-wide SPC System (Statistica)

Schlumberger - Customer Case Study

Schlumberger Owings Mills Advanced Card Center, a U.S. manufacturer of smart and magnetic stripe cards, faced mounting cost pressure in 2001 as average selling prices declined. Management adopted Lean Sigma to cut waste and variation and tasked the plant with improving process control and reducing costs across its production lines.

They implemented a three‑part SPC program—reconfiguring the plant into manufacturing cells with Kanbans and 5S, forming high‑performance teams (TPM, setup reduction, problem solving), and equipping staff with STATISTICA Enterprise‑wide SPC System (SEWSS). SEWSS provided fast training, automated data collection, real‑time control charts, HTML reporting, and alerts, enabling targeted analyses (Pareto, capability, DOE); teams raised process capability (example: Cpk from 1.04 toward >2.0) and overall process efficiency, empowering operators and management to act on problems quickly.

Schlumberger