Case Study: Cerby Achieves 30% Expansion with Statisfy

Cerby drives 30% expansion bookings with Statisfy

Cerby, an identity automation company, faced a challenge with manual and time-consuming customer health reporting. Their customer success team was spending hours each week maintaining complex spreadsheets to calculate health scores, as data was siloed across multiple systems like Salesforce and Slack. This manual process hid risks and prevented leadership from having real-time visibility into account status.

To solve this, Cerby implemented Statisfy's AI Native Customer Intelligence Solution. Statisfy automated health scoring by creating a single source of truth that integrated all customer data, eliminating manual spreadsheets. The results were significant: the tool helped drive a 30% expansion booking target from existing customers, made account health reviews four times faster, and delivered 100% of meeting summaries automatically into Slack for real-time visibility.

Cerby