Case Study: Premier Locations revamps customer outreach and achieves 26x ROI with Statflo

Why This 42-Store U.S. Cellular Authorized Agent Revamped Their Customer Outreach

Premier Locations, a 42-store U.S. Cellular Authorized Agent, faced significant challenges with its inefficient and manual customer outreach program. Their sales associates were disengaged, and the process was plagued by inaccuracies, a lack of activity tracking, and an inability to measure ROI. To address these issues, they turned to the vendor Statflo for a better solution.

Statflo implemented its platform, utilizing tools like Widgets™ and Chat Starters™, to automate campaign creation and provide transparent reporting. This solution eliminated manual data entry and empowered both managers and associates. The results were immediate; Premier Locations achieved a record 26x return on investment within three months, with associates able to complete outreach campaigns in a fraction of the previous time.

Premier Locations

Evan Shelton

Regional Enterprise Manager