Case Study: TEAM Wireless achieves 20x ROI with Statflo

How TEAM Wireless Earned 20x ROI Through Customer Outreach

TEAM Wireless, a 52-store Verizon Authorized Retailer, wanted to improve customer outreach after finding that its existing efforts were not well received and delivered lower-than-expected ROI. The company needed a more personalized, one-to-one approach to strengthen customer relationships, increase employee engagement, and support faster upgrade cycles. Statflo provided the business texting platform used to make outreach more relevant and localized.

With Statflo, TEAM Wireless launched a personalized text messaging program that let associates send localized messages before making calls, helping them reach up to 40% of customers and improve outreach performance. Statflo also helped train and coach district managers and associates to drive adoption and accountability. Within the first 90 days of rollout, TEAM Wireless achieved a record 20x ROI from customer outreach and attempted to reach 90% of its lists by the tenth day of each month.

TEAM Wireless

Dan Phee

Chief Operating Officer