Case Study: R Wireless stays connected with customers during store closures with Statflo

How R Wireless Stayed Connected To Their Customers During Store Closures

R Wireless, a wireless retailer with 39 stores across multiple U.S. states, faced a major challenge at the peak of the pandemic when it shut down all 36 Tri-State Area locations to protect employees, customers, and the community. During the closures, the company needed a way to stay connected with customers without frontline staff in stores.

To keep communication going, R Wireless used Statflo’s one-to-one customer messaging platform to reach customers by text and enable customers to contact the business directly. Statflo helped R Wireless maintain customer communication during the shutdown, supporting business continuity through store closures, though no specific numerical performance results were provided.

R Wireless

Elvin Berndt

Vice President Sales and Business Development