Case Study: Next Generation Wireless boosts customer outreach convenience with Statflo

How Next Generation Wireless Engages Their Customer Base Using Statflo

Next Generation Wireless, an Authorized Agent of U.S. Cellular with 11 stores across Iowa and Illinois, needed a better way to keep customers engaged during the uncertainty of the pandemic. Their challenge was to provide added convenience and encourage shopping while in-person interactions were limited, and they turned to Statflo’s non-intrusive remote messaging platform to help.

Using Statflo’s Chat Starters, sales associates texted customers about new offerings such as curbside pickup and other promotions. The result was fast, scalable outreach: according to Derek Lindstrom, Next Generation Wireless could contact 100+ customers in under an hour, helping them promote updates and new services efficiently.

Next Generation Wireless

Derek Lindstrom

Area Sales Manager